Jul 01 2013

Workshop: Dealing With Conflict In The Workplace

uk conflict workshop

Workshop: Dealing With Conflict

4 September 2013 (Gateshead)

17 October 2013 (Gateshead)

Course Overview

This is a one-day highly interactive and results-oriented workshop where participants will learn how the way they handle conflict affects their performance. Utilising the Thomas-Kilmann Conflict Mode Instrument (TKI) tool, including completing an assessment to establish their personal conflict mode, participants will understand their default approach in conflict and be encouraged to explore alternative ways to handle different situations.

Who will benefit from the course?

A wide range of audiences, from entry-level employees to senior team leaders and executives.

Why should you attend the course?

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s foremost conflict management tool which helps people identify their preferred conflict-handling style and learn when and how to use the five different modes – competing, collaborating, compromising, avoiding, and accommodating – effectively. Understanding their own and others’ conflict behaviour provides them with new conflict management tools and techniques, putting them on the road to faster, more creative conflict resolution.

What will you gain from the course?

  • Become more aware of your own conflict style.
  • Recognise the conflict styles of others.
  • Be able to assess conflict situations.
  • Become familiar, through practice, of using different conflict modes and generate specific tactics for conflict resolution.
  • Increase self-awareness, refine existing skills and develop new skills.

Your Trainer

Your trainer for this course is Duane Stott who after serving 17 years as a senior officer in the Royal Air Force now delivers training that improves organisational performance levels. As a team development specialist he uses his experience in global operational delivery, strategy development, HR, change leadership, coaching, assurance and risk management, continuous improvement and project management, to help organisations create the best platform to inspire excellent team performance.

Duane is a certified practitioner in a number of development tools including MBTI®, Emotional Intelligence (EQi-2.0®) and Social StyleTM. Duane is a Fellow of the Chartered Management Institute (CMI) and the Institute of Leadership and Management (ILM) and has studied at postgraduate level in the Psychology of Organisational Development and Change, and Business Strategy and Leadership.

Booking Information

Included in the registration fee:

  • Certificate
  • Course Handbook
  • Thomas-Kilmann Conflict Mode Instrument (TKI) Assessment
  • Refreshments
  • Lunch


Registration Fees: (book now)

Standard:  £160 +VAT

Early Bird Discount (10%):  £144 +VAT


Partner Rewards: (book now)

SCHOOLS NorthEast Members (20%):  £128 +VAT

SCHOOLS NorthEast Partner Schools (25%):  £120 +VAT

NECC Members (25%):  £120 +VAT

MOD / HM Forces (25%):  £120 +VAT

Note:  Cancellations are non-refundable, however, you may transfer the booking to another delegate free of charge at any point prior to the start of the course.

For more information please visit


Phone: 0800 888 6620


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