North East based IT company joins forces with top brand Schuh The retailer is among a whole host of national brands currently working with OPAL, who specialise in Apple device management, integration and deployment.
Having launched in 1981, Schuh now have over 200 stores across the UK, and have recently taken a leap across the pond with stores now in the US. The UK stores have been increasing their use of Apple products in retail however were becoming increasingly frustrated with the lack of support they were getting from their current IT provider which is where OPAL stepped in.
Established in 2008, OPAL is an IT support and services company with offices in Newcastle and Edinburgh. As a Premium Apple Service Provider, OPAL are specialists when it comes to all things Apple.
The mobility team at OPAL worked with Caroline Robertson, UK Store Systems Manager at Schuh, who needed a reliable solution to run their in-house developed App’s through Apple devices in retail stores across the UK. The engineers at OPAL worked closely with Caroline and her team from the start of the process and ultimately won them over with their exceptional customer service.
Caroline comments: “The service we have received from OPAL has been first class from the outset. They took the time to fully understand the issues we were facing and worked with our technical team to deliver the right solution in the tight time scales we had.” She added: “Working with OPAL on this UK wide project is the best decision we could have made.”
OPAL are currently in the process of rolling out the mobility solution to over 2000 iPads across all 200 stores in the UK and this can already be seen being used locally in Schuh stores in both Newcastle and Metrocentre.
Andy Metcalfe, Managing Director at OPAL said: “Having Schuh come on board as a client here at OPAL has been a real pleasure. We have really enjoyed working together to create a scalable and solid solution which we can see working in retail stores across the country.”
He followed on to say: “The North East is firmly on the map when it comes to all things digital and creative, and here at OPAL we are proud to be able to play in a part in that growth. When companies like ourselves are able to form partnerships with large national brands such as Schuh, it just makes what we do really worthwhile.”
